Thank you for your product review and for bringing this issue to our attention. We appreciate your feedback, as it helps us improve the customer experience.
The main issue seems to be that the product's textured black/charcoal color did not match your expectations of a solid black. We apologize for the disconnect. However, the product photos do accurately represent the color.
We understand your disappointment about not being able to return the item, as color preferences can be quite subjective. While we have a no-returns policy due to the made-to-order nature of our products, we strive to provide clear product details upfront to set proper expectations.
In the future, we will work to give even more detailed descriptions and photos to avoid confusion. We hope you're still able to use the item, even if the color isn't exactly what you had in mind.
Please let us know if there's anything else we can do. Customer satisfaction is extremely important to us.
